- Does HeyAll replace WhatsApp?
- No — and that's the point. Your members keep the apps they like. HeyAll sits underneath and makes sure your message reaches each person through the channel they already chose. You're not asking anyone to switch.
- What about the people who hate WhatsApp?
- They're exactly who this is for. When they join your group, they pick text or email instead. They never have to touch WhatsApp, and they still get every announcement.
- Do members need to install the HeyAll app?
- No. Members join through a link in their browser, pick their channel, and they're done. There is nothing to download and no account to create on their end.
- How is this different from a group text?
- A group text forces everyone into the same thread — and falls apart the moment someone has an Android, mutes the chat, or refuses the app. HeyAll sends your message out to each person individually, through the channel each one picked. No reply-all storms.
- Is this legal? Do I need consent to text people?
- Yes, you need consent — and you already have it. Every member subscribes themselves through your link and picks their channel. That choice is their opt-in, and HeyAll keeps the record: when they joined, which group, and which channels they chose. That's why groups are built from subscribe links, not uploaded lists. Every text includes STOP to opt out, and every email has an unsubscribe link.
- What channels can members choose?
- Text message (SMS), WhatsApp, email and app notifications. A member can pick one or several — for example, a text and an email, so they never miss one. Which channels your group can offer depends on your plan.
- Can I send a message without logging in?
- Yes. Every group has its own HeyAll email address. Email it from your approved address and it goes out to every member, their way — no website needed. (For safety, only the one address you approve can send to a group.)
- What happens if I run out of credits?
- We warn you before you get there — at 50%, 80% and 100% of your monthly allowance. If you do run out, texts and WhatsApp messages pause until your month resets or you move to a bigger plan. Email and app messages use a separate allowance, so they keep going. Nothing is ever dropped silently.
- Can I see my members’ phone numbers?
- No. You see each member’s name and which channels they chose — never their phone number or email address. That’s part of why people are comfortable joining.
- How do members leave or change how they’re reached?
- Every message includes a way out. Texts accept STOP; emails carry a personal link where members can add or remove channels, pause, or leave the group. Once someone opts out, HeyAll never messages that number or address again.
- Can I use this for my business's marketing?
- HeyAll is built for groups that know each other — congregations, teams, volunteers, crews. It's not a marketing blast tool, and purchased lists will get your account closed. There's no way to upload a list: members only ever join themselves.